Author: Kelley Armstrong
Publisher: Vintage Canada
An erotically charged, addictive thriller from the future queen of suspense. Living in Toronto for a year, Elena is leading the normal life she has always dreamed of, including a stable job as a journalist and a nice apartment shared with her boyfriend. As the lone female werewolf in existence, only her secret midnight prowls and her occasional inhuman cravings set her apart. Just one year ago, life was very different. Adopted by the Pack when bitten, Elena had spent years struggling with her resentment at having her life stolen away. Torn between two worlds, and overwhelmed by the new passions coursing through her body, her only option for control was to deny her awakening needs and escape. But now the Pack has called Elena home to help them fight an alliance of renegade werewolves who are bent on exposing and annihilating the Pack. And although Elena is obliged to rejoin her "family," she vows not to be swept up in Pack life again, no matter how natural it might feel. She has made her choice. Trouble is, she's increasingly uncertain if it's the right one. An erotically charged thriller, Bitten will awaken the voracious appetite of every reader, as the age-old battle between man and beast, between human and inhuman forces, comes to a head in one small town and within one woman's body. From the Paperback edition.
Author: Jyoti Patel
Publisher: Author's Ink Publications
In spite of their contrasting personas, two people gets conjoined and manifests that true love stories never have finales; and a women's fingers flings away from the keypad at the very instant of reading startling news. A man founds himself standing in silence amidst of talks, unable to react to love of his life. A couple never praises each other until someday; and a guy always prefers to look up at the sky and think enormously about his darling's life and death. There are some of the sorrowful and amiable poetries and thought provoking stories. The affecting poems and captivating stories in this book share the theme of relationship, adoration, passion, love, hope, faith, desire, dreams and life. The inner meanings are even deeper than the words used in this splendid and awe-inspiring book. Sensation of a soul is sure to touch hearts of many readers; and brings out the best moments of one's life and encourages people to evaluate their inner selves and world around them with advanced eyes.
Author: Umberto Eco
Publisher: Houghton Mifflin Harcourt
In 1327, Brother William of Baskerville is sent to investigate charges of heresy against Franciscan monks at a wealthy Italian abbey but finds his mission overshadowed by seven bizarre murders.
Author: Melanie Walker
Cal the ultimate badboy player in TAT is about to crawl on his knees and prove to Tayla that he has changed for the better. With all the chaos that the boys of TAT and the women who love them have had to face this year, it may be harder than he ever imagined. When a woman from Cal's past shows up with a shocking secret Cal must decide if he really can ever give Tayla what she needs.Tayla is overwhelmed with the sorrow that has hit this band and that included in the secret relationship she and Cal have been having for three years, will combust with sadness, laughter and a lot of sexual angst like only Mel can write it.
Author: Jeanne Bliss
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Author: Melanie Walker
Publisher: Independently Published
Do Not Read As A Stand Alone. The guys of major rock band Thick as Thieves come together in this novella, to say goodbye to abe loved friend. Noah will reach an all time high of anguish, sorrow and pain and none of the group, even Carrie, know if he will survive. Saying goodbye may prove too much for Noah, but with TAT at his side he might pull through. This is and Adult Contemporary Romance and not intended for readers under 18. Strong language, sexual content and, well, Noah Beckett so it's reader beware.
Author: Samantha Towle
Publisher: Createspace Independent Pub
A love story with bite ...... Walking home after a night out drowning her sorrows with her best friend, Carrie, Alexandra Jones stupidly takes a phone call from her cheating ex-boyfriend, Eddie, and in her anger hurls her phone into the forest before her. But when Alex goes to retrieve her phone from the undergrowth, she and Carrie come face-to-face with a monster they never even knew existed, a Varcolac (a nightmarish vampire-werewolf hybrid) and he's in search of fresh blood. The next thing Alex knows, she is staring at the impossibly handsome but mysterious Nathan who has helped bring her back to life, but not to the life she left. To her horror, she discovers she has now become a blood-drinking Varcolac herself and she is the only female of her kind, with the potential for breeding a whole new army of Varcolacs if they can only track her down and press her into service. And while Alex gets to know Nathan and his shape-shifting family as they offer her the protection she so desperately needs, unbeknown to all of them, the Varcolacs are getting closer ...
Author: Kathryn Littlewood
Publisher: Harper Collins
The perfect novel for young readers who love baking and magic! Rosemary Bliss's family has a secret. It's the Bliss Cookery Booke—an ancient, leather-bound volume of enchanted recipes like Singing Gingersnaps. Rose and her siblings are supposed to keep the Cookery Booke locked away while their parents are out of town, but then a mysterious stranger shows up. "Aunt" Lily rides a motorcycle and also whips up exotic (but delicious) dishes for dinner. Soon boring, non-magical recipes feel like life before Aunt Lily—a lot less fun. So Rose and her siblings experiment with just a couple of recipes from the forbidden Cookery Booke. A few Love Muffins and Cookies of Truth couldn't cause too much trouble . . . could they? Kathryn Littlewood's culinary caper blends rich emotional flavor with truly enchanting wit, yielding one heaping portion of hilarious family adventure.
Author: Kimball Lee
Publisher: Createspace Independent Publishing Platform
Bright, beautiful attorney, Charlotte Christiansen has never lost a court case. She's built a reputation as a cool, on the rise lawyer while trying to escape the 'naughty cheerleader' pictorial in American Jock magazine that she posed for to pay her way through law school. She shares the top floor of a historic San Diego building with her best friends from college who happen to be two very male, very sexy Special Forces operatives. Her ex is a celebrity NFL quarterback who could pass for a Viking God. She's surrounded by hot men but her life revolves around work and she doesn't have time for love or sex. Until Alexander Bly, the stop-the-clock gorgeous, billionaire publishing magnate becomes her newest client at the law firm. He's the man responsible for the magazine cover that turned Charlotte into every man's sex fantasy. Bly has had women and the world at his beck and call, but no woman has ever rocked his world. Charlotte is about to. When they come together the desire and sex are white-hot and all-consuming, but falling in love takes them completely by surprise. As Charlotte handles Bly's lawsuit against Huang Worldwide Corporation, scary, smooth and sexy Jamey Huang kidnaps her. But, Huang doesn't want Bly's billions, he wants Charlotte's secret former lover. Legal Action is a sexy modern romance series filled with burn-up-the-pages sex, tender love and witty, sharp-tongued characters... with a little espionage thrown in for even more spicy fun!
Author: Shanora Williams
London Stallone hasn't always had the perfect life, but she did have the perfect older brother. He did everything for her. He took care of her when no one else would. He's always been the shoulder she could lean on, but when he ends up murdered, things turn for the worst. London soon demands answers, and the first person she runs to is her brother's co-worker and good friend, Donovan "Ace" Crow. Ace isn't the ordinary guy. He doesn't come equipped with flowers and chocolate. He doesn't hand out smiles and hugs to every female he meets. He's strict and only about business, and London believes he's a part of the reason her brother was murdered. Soon, after finding out life-threatening news, it leads to something Ace never thought he'd have to do for anyone. Protect her. Although he doesn't want her to get hurt, it doesn't stop him from being selfish or bitter. He's promised to protect her, but has he done enough? Has he sacrificed everything in order to keep London out of harms way? Sometimes love can get in the way of your priorities. And sometimes love can easily become your enemy-you worst nightmare. It can destroy you. This is a story full of dishonesty. Disloyalty. Broken hearts. Pain. Suffering. Lies. Destruction. This isn't a fairytale love story. This is real. And it just might break you. You've been warned... BEWARE.
Author: Fred Reichheld
Publisher: Harvard Business Review Press
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.